When you purchase an item from our website, as part of the buying and selling process we collect the personal information that you provide us with, such as your name, contact address and email address. In addition, when you browse our website, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

2. EMAIL MARKETING

With your permission, we may occasionally send you emails about our brand, including new product release dates and other information that we feel may be of interest to you. We will only send you emails if you have consented to receiving them. You can unsubscribe to our mailing list at any time, either by clicking the ‘unsubscribe’ link at the bottom of an email or by emailing us via the website CONTACT page.

When you fill out an enquiry form or register a product, your data will be collected and used to complete the action required. The data includes your full name, contact address and email address. This information will only be used to complete the action intended, and will not be used for any marketing or promotional purposes unless you have ticked the box to consent to marketing emails.

3. CONSENT

HOW DO YOU OBTAIN MY CONSENT? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, for example marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

HOW DO I WITHDRAW MY CONSENT? If, after you opt in and change your mind, you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your information, at any time by clicking the ‘unsubscribe’ link at the bottom of an email or by emailing us via the website CONTACT page.

4. DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms & Conditions of Service.

5. WOO COMMERCE

Our store is hosted on Woo Commerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WooCommerce’s data storage, databases and general WooCommerce application. They store your data on a secure server behind a firewall.

To view WooCommerce’s Privacy Policy click here: https://automattic.com/privacy/

6. PAYMENT

If you choose a direct payment gateway to complete your purchase, then WooCommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase. After that is complete, your purchase transaction data is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort by brands such as Visa, MasterCard, Amex and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read WooCommerce’s Terms of Service here or Private Statement here.

7. SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

8. THIRD PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privicy policies in respect to the information we are required to provide to them for your purchase related transactions. For these providers, we recommend that you read their privicy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located at a different jurisdiction than either you or us, so if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legistation, including the Patriot Act.

Once you leave our store’s website, or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions.

9. LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

10. GOOGLE ANALYTICS

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at. By using this information we can learn about how you use the website, so we can personalise your experience on repeat visits, and design the site in the most user-friendly way

11. COOKIES

Cookies (also referred to as HTTP cookies or browser cookies) are small text files stored in a web user’s browser directory or data folder. E-commerce websites like to place cookies on visitor’s browsers to retain login credentials, identify customers and provide a customised shopping experience.

Secure websites use cookies to validate a user’s identity as they browse from page to page; without cookies, login credentials would have to be entered before each product is added to the cart or wish list.

Cookies can be divided into two major categories, Session Cookies and Persistent Cookies, with many subsets thereof:

Session Cookies stay on a browser and retain your information until it closes. When a new browser window is opened, the same user is treated as a new visitor and must re-enter their login credentials.

Persistent Cookies have a designated lifespan and remain in a browser until the browsing period elapses or the cookie is manually deleted. Websites that use persistent cookies will remember users even after they close a browser. Persistent cookies enable features such as persistent shopping carts, which retain products added to the cart between sessions.

When a user lands on an e-commerce website for the first time, the webpage makes a record of the activity on its remote server and it places a cookie in the user’s browser files. The cookie is only a short line of text. It contains no information about the user or the user’s machine. Instead, it typically contains the URL of the website that placed the cookie, a unique generated number and an expiration date for the cookie.

COOKIES IN E-COMMERCE: The single most important job of a cookie is to keep the user logged in as they browse from page to page. A user’s browsing history becomes part of a database which the website then uses to improve the customer experience.

E-commerce sites use a combination of session cookies and persistent cookies to create a seamless shopping cart experience. As the user adds items to their cart, session cookies keep track of the items. If the user abandons the cart, persistent cookies will retrieve their selections from the database the next time they visit. The items will be seen in the cart and ready to purchase.

Cookies are an essential part of the Internet. Without them, webpages would be a great deal less useful and interactive. e-commerce would be impossible. They give websites the ability to remember and improve.

12. AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint or simply want more information, please email us via the website CONTACT page.